Understanding Data Access and Privacy in Our Services

Data Access and Privacy

We prioritize your privacy and data security. Our team generally does not have access to your personal data. However, there are rare situations where we may need to access your system to resolve specific issues.

When We Access Your Data

• System Layer Access: We aim to operate at the system layer to fix issues without accessing your workspace.

• Workspace Access: In some cases, resolving an issue may require us to access your workspace, such as a site or service.

Our Commitment

We are committed to maintaining your privacy and will only access your data when absolutely necessary to resolve a problem. Our engineers and agents are trained to handle such situations with the utmost care and professionalism.